Please review your order very carefully. If you have any doubt, simply click the chat button and a representative will assist you.
Returns postmarked back to us within 7 days after receipt of purchase are eligible for a refund.
Returns postmarked back to us within 7 to 21 days after receipt of purchase are eligible for store credit only.
Returned items must arrive in original condition to be eligible for refund. Items that are returned and arrive broken or damaged will not be refunded except when the reason for the return is becuase of the defect and damage in the first place. This includes items that are damaged in transit. It is the customer's responsibility to correctly package fragile or bulky items to ensure they arrive safely to our returns department. If you have concerns about shipping fragile items, you can refer to UPS guidelines for preparing a package, and additionally, you can insure your package against loss or damage.
ALL SALE ITEMS ARE FINAL SALE.
All merchandise marked FINAL SALE is NON-RETURNABLE & NON-REFUNDABLE. We cannot accept returns on these items. If any merchandise that was purchased as final sale is returned, it will be shipped back to the customer. No exceptions will be made.
Returns Form: Click here to download & print a Returns Form – please complete this form and return it to Exxceed along with your merchandise. For your convenience, this form is also printed on the back of the Packing Slip that arrived with your order.
Ship returns to this address: 6862 Syrah Dr. Dublin, CA 94568, CA USA
SHIPPING & HANDLING
Shipping prices are based on the value of the items you are purchasing. Please use the chart below to estimate the standard shipping/handling charge for your order. If you have any question or concerns about the fee, our customer service will be happy to assist you. Monday thru Friday, 10:00am to 5:00pm EST. If you catch us outside of business hours, you can always email!
|ORDER VALUE||S&H FEE *|
* For orders to Alaska & Hawaii, add $25 to the S&H fee.
Domestic orders are shipped through USPS or UPS Ground service. You will receive an email confirmation when your order has shipped. You can always log into your account for tracking info, or just give us a shout if you need help.
If you need rush delivery, please contact customer service prior to ordering.
Most in-stock items ship within 1-2 days from our warehouse although some items may take longer to process. Once shipped, orders are generally received within 5 business days. We do not ship on Saturdays, Sundays or holidays. Items sent directly from our suppliers may take longer to arrive.
Orders shipped within CALIFORNIA will be charged CA sales tax.
For international orders please contact customer service with your shipping address and items for purchase to receive a shipping quote. Shipping charges vary depending on the weight of the package and the destination country. Our base price for international orders is $25 USD. We ship international orders through www.directlink.com. Orders are assigned international tracking numbers. There are no rush orders for international deliveries. We are not held responsible for any issues or delays in international customs. All international sales are final.
We accept the following methods of payment: Visa, Mastercard, American Express, Exxceed E-Gift Cards and PayPal Amazon Payments.